HotFix KB425587 - Workforce Scheduling employee not being assigned enough shifts

PROBLEM

Intermittently employees were not being assigned enough shifts by Workforce Scheduling. 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.4.0.

1. Download the attached KB425587.EXE to the MiContact Center server.
2. Double-click KB425587.EXE and follow the on-screen prompts. 
3. Wait for the repackager and client updates to complete.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruptions we recommend applying the patch after hours or during a scheduled maintenance window. 

APPLIES TO

MiCC 8.1.4.0