HotFix KB424049 - Certain days do not summarize

PROBLEM

Some days will not summarize. 

SYMPTOMS

In the DataService logfile you will see errors like the following:

Error 2017-Sep-15 11:10:41.939 Object reference not set to an instance of an object. at prairieFyre.BAL.DataAnalysis.Statistics.VoiceMediaServer.SetCallerIdValues(BaseEvent evt, String cidDN, String cidCallerName, String cidCallerNumber, String cidDialedDigits, String cidCollectedDigits)... 

RESOLUTION

This HotFix is to be installed on top of MiContact Center Business version 8.1.4.0.  If you need a fix for this issue on top of 8.1.3.0 instead, please refer to KB425468.

1. Download the attached KB424049.EXE to the MiContact Center server. 
2. Double-click the KB424049.EXE and follow the on-screen prompts.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.4.0