HotFix KB426218 - IVR Ports not answering

Article ID: 52572 - Last Review: Febryary 20, 2018

PROBLEM

Intermittently IVR Ports would stop answering calls. 

RESOLUTION

This HotFix is to be applied onto MiContact Center Business 8.1.4.0.

1. Download the attached KB426218.EXE file to the MiContact Center server.
2. Double-click the KB426218.EXE and follow the on-screen prompts.
3. Wait for the repackager to finish and the Updater service to update any remote IVR servers. 

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying this patch outside business hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.4.0 

Keywords: 426218 KB426218 IVR Port Ports not answering