HotFix KB428628 - Worktimer inaccuracies in Ignite inbox

PROBLEM

Users were having issues with worktimers stacking up and not clearing, not matching the actual status of the agent, and timers expiring then changing to 24 hours.

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.4.0.

1. Download the attached KB428628.EXE to the MiContact Center server.
2. Double-click KB428628.EXE and follow the on-screen prompts.
3. Wait for the repackager to complete and clients to update.

NOTE: Installing this HotFix will restart the MiContact Center services. To avoid service interruption we recommend aplying this update after hours or during a scheduled maintenance window.

APPLIES TO

8.1.4.0