INFORMATION
Mitel® Contact Center Screen Pop Connector for Microsoft® Dynamics CRM delivers real-time customer data to employee desktops as calls arrive. With critical customer information at hand, employees can reduce call response and duration times. By streamlining business processes, contact centers of any size can improve efficiency, increase revenues, and boost customer satisfaction. For details on Microsoft Dynamics CRM features and functionality and user documentation, see www.microsoft.com/dynamics. The following chart outlines supported versions of Microsoft Dynamics CRM by prairieFyre release. NOTE: The Connector for Microsoft Dynamics CRM is a Professional Services offering provided through prairieFyre Software. You must contact micc_customdevelopment@mitel. Dynamics 3.0* 5.6 and Higher Dynamics 4.0* 5.6 and Higher Dynamics 5.0 (2011) 6.0 and Higher * For information on 32/64-bit support see the following article http://www.prairiefyre.com/kb/KnowledgebaseArticle51394.aspx CCS 5.6 and higherMicrosoft CRM Version Supported in CCS Release Dynamics 6.0 (2013) 6.0 and Higher APPLIES TO