HotFix KB427310 - Account codes not pegging in Conversation Detail Report

Article ID: 52576 - Last Review: March 1, 2018

PROBLEM

Intermittently account codes were not being pegged in a Conversation Detail Report 

This occurred on a MiContact Center Business server with a MiVoice Office 400 telephone system.

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.4.0.

1. Go to https://www.mitel.com/
2. Click the Log in button.
3. Click the Sign in button under Connect.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.4.0 and HotFixes.
6. Download the MiCC HotFix KB427310.exe HotFix to the MiContact Center server.
7. Double-click the MiCC HotFix KB427310.exe and follow the on-screen prompts. 

NOTE: Applying this HotFix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.4.0 with MiVO 400 

Keywords: 427310 KB427310 account code outbound SIP CDR conversation detail report