HotFix KB435696 - Multiple Realtime issues

PROBLEM

This HotFix addresses multiple issues:

• QueueNow monitor not updating accurately
• Newly added agents do not show realtime status in Contact Center Client
• MiCCSDK failing after site is enabled for SSL 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.4.0. 

1. Ensure that KB428628 is installed.
2. Go to https://www.mitel.com/
3. Click the Log in button.
4. Click the Sign in button under Connect.
5. On the left, select the Software Download Center.
6. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.4.0 and HotFixes.
7. Download the MiCC HotFix KB435696.exe HotFix to the MiContact Center server.
8. Double-click the MiCC HotFix KB435696.exe and follow the on-screen prompts. 

APPLIES TO

MiCC 8.1.4.0