Article ID: 51369 - Last Review: November 8, 2018
DESCRIPTION
This alarm indicates that the Enterprise server is not logged in to the media server.
SEVERITY
Critical
IMPACT
No connection to the media server, so no ICC controls are available and collection is not currently happening.
TROUBLESHOOTING STEPS
Check the event viewer (Start > Run > type eventvwr), check the logs or verify this knowledgebase article.
APPLIES TO
CCM
Keywords: ALM0027