HotFix KB471974 - Some queued media in IVQ was not showing Name or ANI

PROBLEM

Some queued media in IVQ was not showing Name or ANI

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.0.2.0.

1. Ensure that KB467156 is installed.
2. Ensure that KB468853 is installed.
3. Go to https://www.mitel.com/
4. Click the Login button.
5. Click the Sign in button under MiAccess.
6. On the left, select the Software Download Center.
7. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.0.2.0 and HotFixes.
8. Download the MiCC HotFix KB471974.exe HotFix to the MiContact Center server.
9. Double-click the MiCC HotFix KB471974.exe and follow the on-screen prompts.
10. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption we recommend applying this patch outside business hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.0.2.0