HotFix KB468805 - IVR ports not answering calls with a blocked ANI/CLI

Article ID: 52619 - Last Review: April 12, 2019

PROBLEM

An incoming caller who withholds their ANI (CLI) fails to be answered by the IVR .

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.0.0.

1. Ensure that KB467096 is installed.
2. Go to https://www.mitel.com/
3. Click the Login button.
4. Click the Sign in button under MiAccess.
5. On the left, select the Software Download Center.
6. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.0.0 and HotFixes.
7. Download the MiCC HotFix KB468805.exe HotFix to the MiContact Center server.
8. Double-click the MiCC HotFix KB468805.exe and follow the on-screen prompts.
9. Wait for the repackager and auto-updates to complete. 

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 9.1

Keywords: Hotfix 468805 KB468805 IVR blocked ANI CLI