Article ID: 51183 - Last Review: April 23, 2019
Below is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported MiVoice Business version can result in performance, reporting, or synchronization errors. We do not test against unsupported MiVB releases, and do not support them.
*MCD 7.1 PR1 is not compatible with MiCC CCM (see http://micc.mitel.com/kb/KnowledgebaseArticle52315.aspx). We have corrected this in MCD 7.1 PR2 and newer.
** MCD 12.0.3.24 is a patch load. In order to download this load you will need to contact MiVoice Business support.
You can lookup the MCD version by build number here: KB51645
NOTE: As of Version 7.1.0.0 we no longer support interfacing with an Intelligent Queue (IQ) server.
Keywords: 3300 ICP synchronization supported releases PBX Firmware MCD
INFORMATION
NOTE: This table is filled out in line with the Detailed Release Notes for each MiContact Cnter Business version. As new versions of the MCD software are released, quality assurance continues to test. For the most up to date compatibility information always check the Compatibility Matrix found on www.mitel.com under Connect.Below is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported MiVoice Business version can result in performance, reporting, or synchronization errors. We do not test against unsupported MiVB releases, and do not support them.
| Software Version | Supported MiVB (3300 ICP) Release for Synchronization |
| CCM and IQ 5.3 GA | Rev 7 - Rev 9 |
| CCM and IQ 5.4 GA | Rev 7 - Rev 9 |
| CCM and IQ 5.5 GA | Rev 8 - Rev 9 |
| CCM and IQ 5.5 SP3 | Rev 8 - MCD 4.0 (With the installation of KB27061) |
| CCM and IQ 5.6 GA | Rev 8 - MCD 4.0 |
| CCM and IQ 5.7 GA | Rev 8 - MCD 4.0 |
| CCM and IQ 5.7 SP1 | Rev 8 - MCD 4.2 (with Hotfix Rollup KB41351) |
| CCM and IQ 5.8 GA | Rev 8 - MCD 4.2 |
| CCM and IQ 5.8.0.7 | Rev 8 - MCD 4.0 SP3, MCD 4.2, MCD 5.0 (base version only) |
| CCM 6.0.0.0 and IQ 5.8.0.9 | MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP1 |
| CCM 6.0.1.0 and IQ 5.8.0.9 | MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR1 |
| CCM 6.0.1.1 and IQ 5.8.0.9 | MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR2 |
| CCM 6.0.2.0 and IQ 5.8.0.9 | MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, and MCD 6.0 |
| CCM 6.0.2.1 and IQ 5.8.0.9 | MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, and MCD 6.0 |
| CCM 6.0.2.2 and IQ 5.8.0.9 | MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0, and MCD 6.0 SP1 |
| CCM 6.0.2.3 and IQ 5.8.0.9 | MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP2 |
| CCM 6.0.3.0 and IQ 5.8.0.9 | MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 |
| CCM 7.0.0.0 and IQ 5.8.0.9 | MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 |
| CCM 7.0.1.0 and IQ 5.8.0.9 | MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 |
| MiCC 7.1.0.0 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 |
| MiCC 7.1.0.1 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 |
| MiCC 7.1.1.0 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 |
| MiCC 7.1.1.1 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1 |
| MiCC 7.1.2.0 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1* |
| MiCC 7.1.2.1 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1* |
| MiCC 7.1.3.0 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1* |
| MiCC 7.1.3.1 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2 |
| MiCC 7.1.3.3 | MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2 |
| MiCC 8.0.0.0 | MCD 6.0 SP3 (12.0.3.24 only), MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, and MCD 7.2 |
| MiCC 8.0.1.0 | MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2 |
| MiCC 8.1.0.0 | MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, and MCD 8.0 |
| MiCC 8.1.1.0 | MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, and MCD 8.0 |
| MiCC 8.1.2.0 | MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2 |
| MiCC 8.1.3.0 | MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2 |
| MiCC 8.1.4.0 | MCD 6.0 SP3 (12.0.3.24 or newer)**, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, MCD 7.2 SP1, MCD 8.0, MCD 8.0 SP1, and MCD 8.0 SP2 |
| MiCC 9.0.0.0 | MCD 7.0 SP1 PR2, MCD 7.1*, MCD 7.2 through MCD 7.2 SP1, MCD 8.0through MCD 8.0 SP3 |
| MiCC 9.0.1.0 | MCD 7.0 SP1 PR2, MCD 7.1*, MCD 7.2 through MCD 7.2 SP1, MCD 8.0through MCD 8.0 SP3, MiVB 9.0 |
| MiCC 9.0.2.0 | MCD 7.0 SP1 PR2, MCD 7.1*, MCD 7.2 through MCD 7.2 SP1, MCD 8.0through MCD 8.0 SP3, MiVB 9.0 |
| MiCC 9.1.0.0 | MCD 7.2 SP1, 8.0 SP3, 9.0, and 9.0 SP1 |
| MiCC 9.1.1.0 | MCD 7.2 SP1, 8.0 SP3, 9.0, and 9.0 SP1 |
*MCD 7.1 PR1 is not compatible with MiCC CCM (see http://micc.mitel.com/kb/KnowledgebaseArticle52315.aspx). We have corrected this in MCD 7.1 PR2 and newer.
** MCD 12.0.3.24 is a patch load. In order to download this load you will need to contact MiVoice Business support.
You can lookup the MCD version by build number here: KB51645
NOTE: As of Version 7.1.0.0 we no longer support interfacing with an Intelligent Queue (IQ) server.
Keywords: 3300 ICP synchronization supported releases PBX Firmware MCD