HotFix KB470782 - When a consultative party hangs up, the agent is automatically reconnected to the caller

PROBLEM

When a consultative party hangs up, the agent is automatically reconnected to the caller.

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.0.1.0.

1. Ensure that KB447353 is installed.
2. Ensure that KB466294 is installed.
3. Ensure that KB470763 is installed.
4. Go to https://www.mitel.com/
5. Click the Login button.
6. Click the Sign in button under MiAccess.
7. On the left, select the Software Download Center.
8. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.0.1.0 and HotFixes.
9. Download the MiCC HotFix KB470782.exe HotFix to the MiContact Center server.
10. Double-click the MiCC HotFix KB470782.exe and follow the on-screen prompts.
11. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 9.0.1.0