Article ID: 52546 - Last Review: June 18, 2019
PROBLEM
After assigning ASR and/or TTS licenses in to the MiCC ARID in AMC, these licenses do not activate automatically.
RESOLUTION
The process for enabling these licenses requires a manual step. You must email NuanceRegistrations@Mitel.com with the ARID, and the MAC address of the server where Nuance licensing will reside. Once manually added, the Order Desk will email the key back to you.
APPLIES TO
MiCC 8.X and newer
Keywords: nuance license update