Hotfix KB236110 - Various Multimedia Contact Center fixes

PROBLEM

This hotfix addresses a number of issues.

• Improved shutdown performance for CCMWeb website.
• When Ignite is integrated with MiCollab, and if the MiCollab corporate directory is large, some of the integration features do not work as expected.
• Routing Media Service not offering conversations to agents when the number of queued item exceeds 4000 (router audit is using excessive CPU cycles).
• The CCMWa callback API is missing try-catches in many functions.
• The Enterprise Service is producing many errors in short amount of time, making system unstable.
• Trace Reports Failed  - trying to get a SQL value for the AccountCode Parameter when submitted report has paramters as AccountCodes.
• Ignite - Process is not started because parent application is not installed.
• Ignite transfer window does not populate with queue and agent data consistently.

RESOLUTION

These fixes were compiled for a specific customer environment.  All publicly available fixes will be available in 7.1.1.0.

APPLIES TO

7.1.0.1

Keywords: KB236110 236110 hotfix MCC multimedia