HotFix KB497159 - SIP - Calls transferred from one queue to another are cut off after workflow disconnects

PROBLEM

Calls transferred from one queue to another are cut off after workflow disconnects 

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.2.0.0. 

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.2.0.0 and HotFixes.
6. Download the KB497159 HotFix to the MiContact Center server.
7. Double-click the KB497159 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE:  Installing this Hotix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCCB SIP 9.2