HotFix KB496043 - Some calls double-pegging on intra-day Queue (Group) Performance by Period

Article ID: 52652 - Last Review: , 2020

PROBLEM

Some calls double-pegging on intra-day Queue (Group) Performance by Period.

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.1.0.

1. Ensure that KB479209 is installed.
2. Ensure that KB479702 is installed.
3. Go to https://www.mitel.com/
4. Click the Login button.
5. Click the Sign in button under MiAccess.
6. On the left, select the Software Download Center.
7. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.1.0 and HotFixes.
8. Download the KB496043 HotFix to the MiContact Center server.
9. Double-click the KB496043 and follow the on-screen prompts.
10. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.1.1.0 

Keywords: Hotfix queue performance report intra-day KB496043 496043