HotFix KB523043 - Multiple SIP fixes

Article ID: 52692 - Last Review: November 17, 2021

PROBLEM

This Hotfix resolves the following issues:

• SIP Agent transfer intermittently not completing after blind transfers.
• SIP Agent shows ACD after creating and cancelling a consultation.
• Web Ignite 'Call Control' greyed-out for ~ 10 seconds after a Blind Transfer.
• Calls could be lost on transfer to a helper.
• Call not correctly managed in IGNITE if button "remove on hold" clicked on transitory state during monitored transfer.
• It is not possible to make more than one help request.
• Call hold by the MiCC agent fails if the silent monitor is activated on the agent. The voice is lost.
• REST API updated to fully support Agent Group Membership and basic Employee management.

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.4.0.

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.4.0 and HotFixes.
6. Download the KB523043 HotFix to the MiContact Center server.
7. Double-click the KB523043 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 9.3.4.0

Keywords: SIP transfer blind consult helper REST api