HotFix KB523231 - Chat Multimedia reports over-pegging handled chats

Article ID: 52693 - Last Review: December 1, 2021

PROBLEM

Chat multimedia performance reports were over-pegging the number of handled chats. 

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.4.0.

1. Go to https://www.mitel.com/
2. Click the Login button.
3. Click the Sign in button under MiAccess.
4. On the left, select the Software Download Center.
5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.4.0 and HotFixes.
6. Download the KB523231 HotFix to the MiContact Center server.
7. Double-click the KB523231 and follow the on-screen prompts.
8. Wait for the repackager and auto-updates to complete.

NOTE:  Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 9.3.4.0

Keywords: Hotfix 523231 KB523231 chat multimedia performance handled