HotFix KB512896 - Agent greeting works only on first few calls
Article ID: 52675 - Last Review: January 27, 2021PROBLEMAgent greeting works for the first few calls, then begins to fail. Logs display an Object Reference type error. RESOLUTIONThis Hotfix is to be...
View ArticleRelease Notes for MiContact Center Business version 9.3.1.0
Article ID: 52677 - Last Review: February 2, 2021INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.3.1.0.Note that there is both a SIP and MiVoice...
View ArticleHow To: MiContact Center Silent Installations
Article ID: 52335 - Last Review: February 11, 2021 INFORMATION The MiContact Center installation routine can be run silently on either a new installation, or during repair installs. The purpose of this...
View ArticleHotFix KB514086 - Intermittently agents not prompted to enter Classification...
Article ID: 52679 - Last Review: February 26, 2021PROBLEMIntermittently agents were not prompted to enter Classification Code or to clear Work-Timer.RESOLUTIONThis Hotfix is to be installed onto...
View ArticleHotfix KB504401 - Users are unable to see CLIP or DNIS in Web Ignite if...
Article ID: 52680 - Last Review: March 10, 2021PROBLEMUsers are unable to see CLIP or DNIS in Web Ignite if server configured for Site Based Security RESOLUTIONThis Hotfix is to be installed onto...
View ArticleRelease Notes for MiContact Center Business version 9.3.2.0
Article ID: 52681 - Last Review: April 26, 2021INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.3.2.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB517014 - SMS and Multimedia Reporting fixes
Article ID: 52682 - Last Review: May 13, 2021PROBLEMThis Hotfix addresses multiple issues:SMS Reply Templates were not being show in Web IgniteChat Reports were pegging more chats Handled than Answered...
View ArticleHotFix KB513824 - Multiple reporting fixes
Article ID: 52683 - Last Review: May 21, 2021PROBLEMThis Hotfix addresses multiple issues:SQL Writer not writing due to Duplicate PKeys in Outbound call scenarios in Consolidated ReportingQueue...
View ArticleHotFix KB516576 - Multiple SIP fixes
Article ID: 52684 - Last Review: May 25, 2021PROBLEMThis Hotfix addresses multiple issues:Web Ignite and Contact Center Client showed multiple calls stuck in queueWeb Ignite was intermittently showing...
View ArticleHotFix KB518072 - Multiple Consolidated Reporting fixes
Article ID: 52685 - Last Review: June 10, 2021PROBLEMThis Hotfix resolves the following issues:ClassificationFacts is missing the QueueID when an agent entered of classification code When an Agent in...
View ArticleRelease Notes for MiContact Center Business version 9.3.3.0
Article ID: 52686 - Last Review: July 30, 2021INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.3.2.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB521569 - SIP PBX not routing calls if an agent's name contains a...
Article ID: 52687 - Last Review: September 10, 2021PROBLEMMiVoice 5000 not routing calls if an agent's name contains a special character. Restarting freeswitch temporarily resolves.RESOLUTIONThis...
View ArticleWorkforce Management data incomplete - How to recover missing data
Article ID: 52413 - Last Review: September 14, 2021PROBLEMYou find that some data is not being collected correctly by the WFM Connector. SYMPTOMSOccasional agent interval data is missing from FTP data...
View ArticleHowTo - Setup a Reverse Proxy in IIS for webchat
Article ID: 52451 - Last Review: September 21, 2021INFORMATIONSetting up a reverse proxy for Multimedia Contact Center chat on an IIS web server requires specific configuration options to be enabled....
View ArticleRelease Notes for MiContact Center Business version 9.3.4.0
Article ID: 52688 - Last Review: October 26, 2021INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.3.2.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB522095 - Multiple fixes for SIP
Article ID: 52689 - Last Review: November 2, 2021PROBLEMThis Hotfix addresses multiple issues:REST API updated to fully support Agent Group Membership and basic Employee management.Open SIP Agent...
View ArticleHotFix KB522237 - Cloudlink Chat sending out transcipt multiple times
Article ID: 52690 - Last Review: November 4, 2021PROBLEMIn some cases sites configured to use Cloudlink Chat were sending out multiple copies of the chat transcripts.RESOLUTIONThis Hotfix is to be...
View ArticleHotFix KB522969 - Calls still routing to Primary Queue in Virtual Queue Group...
Article ID: 52691 - Last Review: November 15, 2021PROBLEM Calls still routing to Primary Queue in Virtual Queue Group when PBX is unavailableRESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleHotFix KB523043 - Multiple SIP fixes
Article ID: 52692 - Last Review: November 17, 2021PROBLEMThis Hotfix resolves the following issues:SIP Agent transfer intermittently not completing after blind transfers.SIP Agent shows ACD after...
View ArticleHotFix KB523231 - Chat Multimedia reports over-pegging handled chats
Article ID: 52693 - Last Review: December 1, 2021PROBLEMChat multimedia performance reports were over-pegging the number of handled chats. RESOLUTIONThis Hotfix is to be installed onto MiContact Center...
View Article