Article ID: 51359 - Last Review: December 1, 2015
DESCRIPTION
This alarm is triggered when the VWM port goes into DND and the system is not able to remove it.
SEVERITY
Major
IMPACT
When ports are in DND, VWM is unable to process calls.
TROUBLESHOOTING STEPS
Typically this indicates a problem in COS. Only RAD ports should have the ability to be set DND. Please correct the COS settings according to our Golden Rules.
- RAD Ports should be set to DND: True.
- All other IVR ports should be set to DND: False
APPLIES TO
VWM/CCM
Keywords: ALM0017