Article ID: 51430 - Last Review: December 1, 2015
DESCRIPTION
When the Ivr Engine tries to evaluate a YourSite Explorer Device such as a Queue, Extension, or Variable and it can not be found.
SEVERITY
Critical
IMPACT
If a caller reaches the part of the callflow that is referencing the missing device, the action will not be successful.
TROUBLESHOOTING STEPS
Check YourSite Explorer to ensure that the device has not been deleted.
To fix this issue there are 2 possible solution remove the device from the callflow or add the device and modify the activity to select the new added device.
APPLIES TO
CCM/IVR 6.0
Keywords: ALM0045