Article ID: 52403 - Last Review: December 23, 2015
PROBLEM
After upgrading your MiContact Center software, the WFM Connector settings in YourSite Explorer are lost.
CAUSE
The WFM Connector was originally implemented as a professional services extra, which required it's settings to be saved in the registry instead of the main database. For compatibility reasons, this is still the case. As such when upgrading the MiCC software that registry key could be reset.
WORKAROUND
After upgrading the MiCC software, please ensure that you update your WFM connector settings in YourSite Explorer.
APPLIES TO
MiCC all versions
Keywords: WFM workforce management settings lost