Article ID: 52488 - Last Review: September 6, 2016
PROBLEM
After upgrading from MiCC 6.0.3.0 to 8.X.X.X, your Remote IVR is not functioning correctly.
RESOLUTION
1. On the remote IVR server go to the CCMWeb site (http://[MiCC SERVER IP]/ccmweb)
2. Go to Help >Software Downloads/Installations.
3. Download the Remote Server Pack.
4. Run the Remote Server Pack on the remote IVR and select the Repair option.
APPLIES TO
MiCC 8.X and newer
Keywords: upgrade remote ivr