HotFix KB366119 - Media Server Performance by Destination showing incorrect Handled count

Article ID: 52513 - Last Review: December 27, 2016

PROBLEM

In an environment running MiCC for Skype 5.10.X with IVR 7.1.3.X when comparing reports, the Media Server Performance by Destination report was displaying an incorrect count of calls Handled when compared to IVR reports.

RESOLUTION

This Hotfix is to be installed onto MiCC Version 7.1.3.3. 

1. Download the attached KB366119.EXE to the MiCC 7.1.3.3 server.
2. Double-click the KB366119.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption we recommend applying this hotfix after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 7.1.3.3 

Keywords: 366119 KB366119 lync media server destination handled report reports