Article ID: 52569 - Last Review: December 18, 2017
1. Download the attached KB425468.EXE to the MiContact Center server.
2. Double-click the KB425468.EXE and follow the on-screen prompts.
NOTE: Installing this HotFix will restart the MiCC services. To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.
PROBLEM
Summarization fails for certain days.
SYMPTOMS
In the DataService logfile you will see something like the following:
Error 2017-Sep-15 11:10:41.939 Object reference not set to an instance of an object. at prairieFyre.BAL.DataAnalysis.Statistics.VoiceMediaServer.SetCallerIdValues(BaseEvent evt, String cidDN, String cidCallerName, String cidCallerNumber, String cidDialedDigits, String cidCollectedDigits)...
RESOLUTION
This HotFix is to be installed onto MiContact Center Business version 8.1.3.0.
1. Download the attached KB425468.EXE to the MiContact Center server.
2. Double-click the KB425468.EXE and follow the on-screen prompts.
NOTE: Installing this HotFix will restart the MiCC services. To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 8.1.3.0
Keywords: 425468 KB425468 HotFix summarize