Client and Server Port Requirements
Article ID: 51887 - Last Review: May 22, 2018 SUMMARYThe following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT Administrators,...
View ArticleHotFix KB442126 - Unable to acces Security Role configuration when SSL is...
Article ID: 52587 - Last Review: May 23, 2018PROBLEMThis HotFix addresses an issue where users were unable to access the Security Role configuration screens in YourSite Explorer when SSL was enabled,...
View ArticleGolden Rules for configuring MiVoice Business (3300)
Article ID: 50560 - Last Review: May 25, 2018INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your PBX...
View ArticleHotFix KB443688 - Agent Performance by Make Busy/DND is reporting Zero calls...
Article ID: 52589 - Last Review: June 20, 2018PROBLEMThe Agent Performance by Make Busy/DND report was sometimes failing to peg Make Busy counts, but still pegging duration. CAUSEA race condition...
View ArticleALM0073 - Report Meter Pulses
Article ID: 51520 - Last Review: June 22, 2018DESCRIPTIONReport Meter Pulses is set to "Yes" on the PBX .Select "Yes" if meter pulses are to be included in SMDR reports. The number of reversals (meter...
View ArticleHotFix KB445970 - Security list fixes
Article ID: - Last Review: June 25, 2018PROBLEMThis HotFix addresses two issues:A security list with Employee Groups assigned does not reflect changes in YourSite Explorer after leaving the security...
View ArticleHotFix KB446964 - SQL Table does not show the first digit of mobile number...
Article ID: 52591 - Last Review: June 26, 2018PROBLEMLifecycle and Trace data tables did not include the first digit of the ANI if that digit was a 1. RESOLUTIONThis HotFix is to be installed onto...
View ArticleIgnite - Set default font and size
Article ID: 52099 - Last Review: July 13, 2018PROBLEMYou are looking to set the default Font and Font Size for all your Ignite clients. Note that the steps are slightly different depending on whether...
View ArticleHotFix KB447353 - QueueNow monitor showing agents Idle when they are not
Article ID: 52592 - Last Review: July 17, 2018PROBLEMWhen comparing the QueueNow monitor with an Agent State by Time, supervisors noticed in some cases a discrepancy with the number of Idle agents...
View ArticleHotFix KB445449 - SIP: Making an outbound call during Work-Timer will cause...
Article ID: 52593 - Last Review: July 23, 2018PROBLEMIf an agent is in Work-Timer for a queue with forced classification codes and makes an outbound call an extra Non-Compliant classification code peg...
View ArticleHotFix KB447705 - Workflow repeating each step
Article ID: 52594 - Last Review: July 25, 2018PROBLEMIntermittently a workflow was repeating each step for a single call.RESOLUTIONThis HotFix is to be applied onto MiContact Center Business version...
View ArticleHotFix KB455553 - MKB/DND Pegs and Durations not adding up when comparing...
Article ID: 52595 - Last Review: August 13, 2018PROBLEMMKB/DND Pegs and Durations not adding up when comparing Agent Group by Agent by MakeBusyDnDCode (or Agent MakeBusyDND Trace) with Agent (or Agent...
View ArticleHowTo - Setup a Reverse Proxy in IIS for webchat
Article ID: 52451 - Last Review: August 13, 2018INFORMATIONSetting up a reverse proxy for Multimedia Contact Center chat on an IIS web server requires specific configuration options to be enabled. IIS...
View ArticleHotFix KB455533 - Enterprise Reports show zero when applying any call type...
Article ID: 52596 - Last Review: August 13, 2018PROBLEMMultiple reports show zero when applying any call type filtering.RESOLUTIONThis HotFix is to be installed onto MiContact Center Business version...
View ArticleALM0146 - Update validation mismatch detected
Article ID: 52342 - Last Review: October 6, 2015DESCRIPTIONIn Version 8.0, the MiCC Setup Deployment on the Enterprise Server hashes the .ZIP files that will be downloaded by client machines and stores...
View ArticleALM0043 - IVR Not licensed for Web Callbacks
Article ID: 51385 - Last Review: December 1, 2015DESCRIPTIONThis alarm is a notification that occurs when you configure Web Callbacks, but are not licensed for it.SEVERITYMinorIMPACTHigh if the...
View ArticleHotFix KB458701 - Same callback being processed multiple times on multiple...
Article ID: 52597 - Last Review: October 16, 2018PROBLEMIn some cases multiple RoutingOutbound ports would pick up the same callback and attempt to process it at the same time. RESOLUTIONThis HotFix is...
View ArticleRelease Notes for MiContact Center Business version 9.0.0.0
Article ID: 52575 - Last Review:April 5, 2018INFORMATIONThe attached document contains the detailed release notes for MiContact Center Business version 9.0.0.0 This version of MiContact Center Business...
View ArticleRelease Notes for MiContact Center Business version 8.1.4.1
Article ID: 52598 - Last Review: October 18, 2018INFORMATIONThe attached document contains the detailed release notes for MiContact Center Business version 8.1.4.1.NOTE: This release is a rollup of a...
View ArticleDSS0003 - Telephone System Synchronization failed due to MiXML
Article ID: 51721 - Last Review: October 22, 2018DESCRIPTIONThe telephone system synchronization failed and the area of its failure was MiXML. SEVERITYError IMPACTThe telephone system synchronization...
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